How to Pay Your Municipal Account Online

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Residents can pay their municipal accounts at the following external paypoints, in addition to municipal offices and internet banking: the Post Office, Ackermans, Shoprite/Checkers/Usave, Spar, Pick n Pay, Pep Stores, EasyPay, My eBills, and Boxer.

The ability to receive their municipal accounts via email or to access them online is also available to ratepayers.

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Pay Your Municipal Account Online

Gone are the days when dissatisfied residents had to wait in line at the end of each month – now there are countless options available at the touch of a button.

Inquiries and Accounts (Municipal Notice No. 139/2020)

The Customer Care Services at 044-501 3000 or CustomerCare@plett.gov.za must be contacted for any questions or concerns.

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I) The balance in the account

Citizens can retrieve their current month’s balances, view statements, and make changes to their personal information by logging into our citizen portals.

www.bitoucitizen.gov.za:7443 – The Citizen Portal

Access the Billit Portal at https://bitou.cabedocs

II) Payments to Accounts

All Bitou Municipality pay points will be closed, and the public is urged to use third-party pay points or other electronic payment methods when shopping for goods and services.

Your invoice should be presented at the moment of payment by third-party vendors.

Checkers, Ackermans, Shoprite, Spar, USave, the Post Office of South Africa, and Pick n Pay are just a few of the many vendors on this list.

To make a payment on your municipal account, you can use any banking platform and reference your 10- or 11-digit municipal account number. Online banking has Bitou Municipality on its pre-approved list of beneficiaries. A copy of the payment receipt can be sent to CustomerCare@PLETTA.GOV.ZA.

III) Purchases of pre-paid electricity

www.prepaid24.co.za

All of the Financial Institutions’ Platforms

Sending the token to the client by SMS or email is a standard procedure.

IV) Blocked Pre-Paid electricity meters

Credit Control can be reached at creditcontrol@plett.gov.za for all inquiries and proof of payments.

Include the Pre-Paid Meter Number in the message.

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