How to Contact the City of Cape Town


CAPE TOWN (South Africa) Ombudsman Office of the City of Cape Town has launched an SMS service to make it easier for residents to get help and to keep the City on its toes.

The option of sending a “please call me” to request assistance is also available to residents. More vulnerable residents will benefit from this service by having easier access to resources and avenues for making complaints.

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Contact the City of Cape Town

The Contact Center’s primary responsibilities revolve around sewer water and trash removal costs

To inquire about other issues, please contact the appropriate department.

The Contact Center often deals with the following types of issues:

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concerns about the reception of payments are addressed by changing the address of payment.

follow-up questions and complaints about the reporting of faults

Having your City of Cape Town account number on hand will automatically route your call to a local operator.


1.Customer Service Phone Number: 0860 103 089

Accounting and basic questions can be handled through option one.

  • From 7 a.m. to 11 p.m., seven days a week.
  • 10:00 am to 13:30 pm on Saturdays
  • Between the hours of 9:30 and 13:00 on Sundays and public holidays.

2. Water-related inquiries

You can reach our water-related call center 24 hours a day, 7 days a week.

Option 3: Requests for information on electricity

  • Please contact our 24-hour call center if you have any electricity-related issues.

Option 4: Questions on automobiles and related topics

  • Time: 07:30 to 17:00, Monday through Friday

You can reach us via email at

Accounts can be reached at

Telephone: 086 010 3090

Accounts-related fax: 086 201 1017

Cape Town’s Civic Centre is located at 12 Hertzog Boulevard.

Bag X9181 Private Bag 8000 Cape Town

Postal box 298 in Cape Town, South Africa, 8000


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